Client Service Specialist

Collins Mcnicholas Recruitment

Westmeath

OurClient Services Representativesare the first line of contact for clients needing assistance, and receive a wide variety of requests (technical and non-technical. Ideally we are looking for a candidate who hasexperience working in theMedical Device/Products or the healthcare industry. 3rd Level Degree in Business/Computer Science/Engineering or IT or other. Technical Skills required: Experience working in a technical support environment ideally 2 years experience. Manage overall sales process and development for allocated region. Understanding of the principles and process of troubleshooting. Diligence when logging work completed and customer activity in ticketing database (Zendesk. Competency regarding Microsoft Windows XP - 10, Mac OSX, web browsers, Adobe Flash, Goodunderstanding of networking principles (TCP, DNS, DHCP, etc.) and networking hardware configuration; knowledge of VPN setup a plus. Non-Technical experience: A strong focus on customer service withexcellent customer service skills. Ability to communicate clearly, calmly and in an articulate manner over the phone. Excellent written communication skills; including above average grammar and spelling ability. Must be comfortable working independently. Willingness to participate in additional projects as necessary. A pleasant demeanor and patient attitude. Permanent position with Health care & Pension provided excellent career progression opportunties for the right person. For further information on this position please send your CV to gillian.nicholson@collinsmcnicholas.ie or call Gillian on 0906478104. This job originally appeared on RecruitIreland.com.

2164 days ago