HR Generalist- Westmeath

Collins Mcnicholas Recruitment

Westmeath

The successful candidate will report directly into the HR Manager and will play a key role in the success of the organisation by providing support with recruitment, employee relations, training, performance management, policy implementation, employee data management, payroll and accounts processes and HR best practices while facilitating a positive relationship between employees and senior management. Key Responsibilities: Actively participate in the recruitment process ensuring best practice is adhered to at all times. Compile Role Profiles, job advertising, screening, interviewing, referencing for all positions. Represent the company at recruitment fairs. Develop detailed induction schedules for all management and ensure follow up is carried out. Manage the end-to-end on-boarding process for employees joining the business and conduct periodical reviews with new starters in line with policy. Co-ordinate external training for all employees required in line with business objectives. Collaborate on and deploy programmes to understand and improve employee engagement, employee retention and turnover reduction. In coordination with line managers, facilitate human resources processes including performance management, discipline and grievance handling and compensation reviews. Conduct exit interviews, analyse exit data, and produce summary reports and trending analysis. Supporting Payroll, Accounts Payable & Accounts Receivable processes. Maintenance and updating of HR system. Other relevant duties as required. Skills and experience. Professional HR Related Degree and CIPD qualified. 3 years HR experience in a similar environment. IPASS Payroll Technician qualification and experience in Sage Micropay preferable. Knowledge of HR practice and employment legislation and Irish payroll legislation and a willingness to develop this knowledge over time. Experienced in conducting appraisals, disciplinary and performance management meetings. Strong IT Skills. Self-motivated and ability to work on own initiative and drive for results. Experience of dealing with all queries and information in a professional and confidential manner. Highly organised with strong organisation and planning skills, ability to prioritise tasks and focus on and meet task deadlines. Strong interpersonal and communication skills with the ability to build relationships with employees across the business. Reference:AJ45473N. Job Type:Permanent. Location:Offaly, Westmeath. Category:Customer Service, Call Centres & Languages. JOB PURPOSE. To manage the day to day Customer Service activities including process of orders/ answering the phones. Responsibilities: Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily. Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department. Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc. Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts. Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers. Process billing corrections on time and in accordance with the company policy. Process returns from the customer on time and in accordance with the company policy. Requirements: Fluent in English and French. Business or other relevant 3rd level qualification desirable. 6 months + working in a fast moving customer service environment. Excellent communication skills and a professional telephone manner. A self-starter / “Can do” approach and attitude. Ability to work effectively within multi-cultural team towards strict deadlines. Accuracy and attention to detail are paramount. Flexibility – willingness to help other colleagues to meet deadlines. Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs. For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104or email nicola.egan@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com.

2192 days ago